Our website address is: https://www.hotelmarul.hr.
What personal data we collect and why we collect it
Who we are
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share your data with anyone.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Reservations and methods of payment
Enquiries and reservations are accepted via our web page, by post, by email, by fax, by telephone or in person at our hotel reception. In reserving accommodation via these web pages, the guest confirms acceptance of these General Guest Terms in their entirety. All conditions listed hereafter are thus binding on both the guest and the Marul Hotel. In making a reservation, the guest must supply all information requested. In order for a reservation to be considered valid, the guest must pay a deposit, or supply the number of a valid credit card as a guarantee of the reservation. The difference is payable at the hotel reception before the departure of the guest. All reservations made via the Internet reservation system are considered valid only upon confirmation of the reservation by the central sales office of the Marul Hotel. The reservation can be confirmed online, by email or by fax. Notification/confirmation of the reservation, or the hotel voucher, must be presented at the reception on arrival at the hotel.
• Min stay during July and August-3 days
• Min stay during the remain period 1 night
• Short stay supplement: 20% of the full daily rate
• Arrivals and departures are possible every day
• For children up to age 3 there is no charge, baby cot available free of charge upon request
• Full board supplement 40-50 € per day (due to the menu selection)
• Half board supplement 20-25 € per day(due to menu selection)
In accordance with the regulations governing payment of the sojourn tax, the guest must pay the sojourn tax upon payment for his/her hotel accommodation. The amount of sojourn tax payable in Croatia varies depending on the season and your destination. Children under the age of 12 are excluded from the sojourn tax, while children aged 12-18 pay at a discounted rate of 50%. The sojourn tax is payable at the time of payment of the outstanding amount payable for the reservation. The amount of the sojourn tax is clearly indicated on the bill which is issued to the guest upon calculation and payment of services.
Price of services
The price of services is the price per person/day, or room/day, as indicated in the service price list. Additional services are not included in the price and are payable additionally by the guest. Additional services must be explicitly requested when making the reservation. The Marul Hotel reserves the right to change prices without notice. Guests who have paid a deposit, or supplied an acceptable form of guarantee for their reservation, are guaranteed the price which was in force at the time the reservation was made.
Category and description of services
The facilities and accommodation comprising the Maru Hotel has been categorised by the authorised bodies of the Croatian Ministry of Tourism in accordance with the relevant legal regulations.
Right of the Marul Hotel to alter or cancel reservation
The Marul Hotel reserves the right to change the reservation or description of services at any time in the event of circumstances which are beyond our control and which could not be predicted, avoided or postponed. Previously-reserved accommodation may be exchanged for accommodation of the same or a higher category. The same price which was valid at the time of confirmation of reservation will be applicable, and the guest will be informed of the change in a timely manner. In those cases where it is not possible to find replacement accommodation and a reservation has been paid for in advance, the Marul Hotel reserves the right to cancel the reservation and refund the full amount remitted. In such cases, the guest has no right to further claims or compensation.
Right of the guest to alter or cancel reservation
In the event that the guest wishes to alter or cancel a reservation made at his/her request, he/she may do so in writing (by email, post or fax).
In the event that the guest cancels a confirmed reservation, the following reservation cancellation conditions are applicable:
• in the event of cancellation of the reservation up to 7 days before commencement of the arrangement, 20% of the reservation cost will be charged (deposit is non refundable)
• in the event that the guest fails to come, or cancels on the day of the reservation (no show), 100% of the value of the reservation cost will be charged.
Marul Hotel obligations towards guests
The Marul Hotel must constantly strive to ensure the quality of services rendered, in accordance with legal regulations, industry standards and accepted tourism, hoteliery and catering guidelines and customs.
The Marul Hotel will strive to fulfil its obligations as taken on, in their entirety, except in the case of circumstances outside our control.
The guest must supply and carry all personal documents necessary for checking into and checking out of Marul Hotel accommodation. The guest must comply with the house rules laid down for each individual accommodation facility comprising the Marul Hotel. Before arrival, the guest must enquire into travel regulations between the Republic of Croatia and the country from which he/she is travelling, and check whether any additional travel document is required for his/her entry into and stay in the Republic of Croatia.
The hotel will deal only with those complaints submitted via the hotel reception on the day when the situation in question arose. The hotel shall undertake to deal with all lodged complaints immediately, or as soon as it is possible. Should the complaint not be resolved during the guest\’s stay in the hotel, written confirmation can be issued at the guest’s request. We will only honour written complaints which are received by the hotel within a maximum period of 30 days after services were last rendered. The hotel undertakes to resolve the complaint within a period of 30 days.
All disputes or disagreements shall be resolved by mutually acceptable agreement, and if a solution cannot be reached, the local competent court shall arbitrate.